Matt Smith

Systems Officer at the Department of Justice

Brisbane City, Queensland, Australia | Zephyr Systems

Download resumeLinkedInma77hew.smith@gmail.com

Summary

Systems Officer within the Queensland Government specialising in enterprise system support and digital operations. Experienced across HR and ICT systems with strong skills in stakeholder engagement and data accuracy. Certified in Agile, Business Analysis and Blockchain, with a focus on efficiency and reliability in large-scale government environments.

Core Skills

Business AnalysisSystem AdministrationProcess ImprovementStakeholder EngagementTechnical SupportSystems IntegrationData AccuracyDocumentationTesting supportITSM

Experience

Systems Officer | Department of Justice QLD
Nov 2025 - Present | Brisbane, Queensland, Australia (Hybrid)
  • Provide system support and administration for enterprise HR platforms including LMS and HSW.
  • Handle first-tier support, data accuracy and user access while assisting with testing and documentation.
  • Improve processes and digital reliability across People, Capability and Culture systems.
IT Service Desk Agent | Department of Justice QLD
Apr 2025 - Nov 2025
  • Achieved 35% higher throughput than team median in a Service Centre processing 4,000+ requests per month.
  • Ranked top 3 in a 10-member team, resolving 400+ technical requests monthly across enterprise systems and hardware.
  • Maintained a 98% answer rate, handling 350+ inbound calls per month.
Co-Founder | Zephyr Systems
Jan 2026 - Present | Brisbane, Queensland, Australia (Hybrid)

Co-founder of Zephyr Systems, an Australia-based enterprise software company focused on explainable decisioning for insurance claims and investigations.

Zephyr builds AI-assisted claims triage and fraud detection tooling designed for Special Investigations Units (SIUs) and claims teams.

The platform prioritises claims by risk, reduces false positives, and provides clear, audit-ready explanations to support operational and regulatory requirements.

Focus areas

  • Enterprise claims triage and decisioning
  • Fraud signal detection and prioritisation
  • Explainable AI for regulated environments
  • Supporting investigator and adjuster workflows
  • Pilot engagements with Australian insurers
  • Building alongside a technical co-founder, with an emphasis on integration and measurable operational impact.
IT Support Technician | Star Hotel Group
Jun 2024 - Apr 2025 | Brisbane, Queensland, Australia (On-site)
  • Delivered end-to-end IT support across 40+ venues statewide, maintaining reliable network, POS and system performance across Queensland operations.
  • Independently deployed and configured new site environments, ensuring smooth rollouts and system stability.
  • Supported regional operations in Cairns, Mackay and Townsville, assisting with on-site deployments and upgrades across multiple Queensland locations.

Projects

Advancement Work Management System (Asana) - Brisbane Boys' College

Jan 2026 - Jan 2026

  • Consulted with the Advancement team at Brisbane Boys' College to assess how fundraising, sponsorship, campaigns, events and internal work were managed following reliance on legacy software.
  • Conducted discovery through pre-meetings and on-site sessions to understand team needs and priorities.
  • Evaluated multiple work management approaches, including a fully designed Notion-based option, before recommending Asana based on organisational fit and existing usage.
  • Led the Asana implementation end to end, designing the project structure, task hierarchy, ownership, statuses, categories, dependencies, timeline (Gantt) and calendar views, and completion and archiving logic.
  • Migrated and cleaned legacy data and established conventions so the team could confidently manage and scale the system.
  • Outcome: a single source of truth improving planning and execution.
Work Management Systems (Asana)Process Improvement

Certifications

HubSpot Academy
  • Inbound Sales CertificationIssued Dec 2025 | Expires Jan 2028Skills: Inbound Sales, Consultative Selling, Sales Discovery
ServiceNow
  • Associate Business Process AnalystIssued Nov 2025Skills: ServiceNow, ITSM
Salesforce
  • Salesforce Certified Agentforce SpecialistIssued Jul 2025
  • Salesforce Certified Sales FoundationsIssued Jul 2025
  • Salesforce Certified Administrator (SCA)Issued May 2025
  • Salesforce Certified Business AnalystIssued May 2025
  • Salesforce Certified AssociateIssued Apr 2025
Scrum.org
  • Professional Scrum Product Owner I (PSPO I)Issued Apr 2025
LinkedIn Learning
  • Basics of Data Visualization AnalysisIssued Nov 2025
  • Business Analysis Foundations: Business Process ModelingIssued Nov 2025
  • Ethics in the Age of Generative AIIssued Nov 2025
  • Generative AI for Business AnalystsIssued Nov 2025
  • Introduction to Business AnalyticsIssued Nov 2025
  • What Is Generative AI?Issued Nov 2025
  • Agile FoundationsIssued Apr 2025
  • Business Analysis FoundationsIssued Apr 2025
  • Learning ServiceNowIssued Apr 2025
  • Scrum: AdvancedIssued Apr 2025
  • Scrum: The BasicsIssued Apr 2025
  • Foundations of Decentralized Finance (DeFi)Issued Apr 2025
Forage
  • J.P. Morgan Virtual Experience | Strategic M&A & Financial Modeling for Tech AnalystsIssued Apr 2025
Trailhead by Salesforce
  • Salesforce Administrator Super SetIssued May 2024
TAFE Queensland
  • Certificate III in Electrotechnology (SOA)Issued May 2023
  • Certificate II in ElectrotechnologyIssued Nov 2021
Cisco
  • Cybersecurity EssentialsIssued Feb 2023
  • Introduction to CybersecurityIssued Jan 2023
ISC2
  • ISC2 CandidateIssued Oct 2023 | Expires Oct 2024

Education

TAFE Queensland
Diploma, Applied Blockchain | Oct 2024 - Dec 2025
  • Focused on both technical and strategic applications of blockchain in business, including smart contracts, governance models, IoT integration, decentralized finance (DeFi), and blockchain-based marketing.
  • Covers enterprise use cases as well as emerging Web3 ecosystems.
St Joseph's Nudgee College
High School Diploma | 2014 - 2021

Organisations

Australian Computer Society
Associate | Jun 2025 - Present
  • Active member of the Australian Computer Society while working as a Systems Officer and continuing further studies in tech.
  • Committed to professional development with plans to pursue further study in business analysis and artificial intelligence to support a career in IT strategy and emerging tech.

Contact

Email MattLinkedIn